Delivery

Items that are in stock are dispatched as soon as possible, otherwise your purchases will be made to order and dispatched within 3 - 5 working days. If you need an item urgently please contact me first and I will let you know when you can expect your order. You can email me at: hellovickyjones@yahoo.co.uk

Returns and Exchange

Each item is handmade and will have its own individual character, however If you’re not keen on the item I’ve sent you then please arrange a return and I will exchange it for another. Please make sure your return is packaged securely and appropriately, and that you retain proof of posting as I’m unable to take responsibility for returns lost or damaged in the post. Postage will not be refunded on the returned item, and you will need to pay for postage of the new item.  

Exchanges need to be arranged within 14 days of receipt.

If the item I have sent you is faulty or broken then I'm happy to replace or refund. Please get in touch to let me know what the problem is with the item, and to arrange a return so that I can either fix the item, send you a new one or refund. I will refund your postage on returns. Please make sure your return is packaged securely and appropriately, and that you retain proof of posting as I’m unable to take responsibility for returns lost or damaged in the post.

Returns need to be arranged within 45 days of receipt.

Personalised items cannot be refunded or exchanged unless I've made a spelling mistake or the item is faulty.

Please check your order carefully if you are ordering a personalised item.

Hallmarking

In the UK, hallmarking precious metals of a certain quality is a legal requirement. However, articles below a certain weight can be exempt from hallmarking. These exemptions are: Silver 7.78g, and Gold 1g. In order to speed up the making process and delivery, and to keep costs low, I don’t currently hallmark any of my items under these weights. However, if you would like your item hallmarked please get in touch and I’m happy to arrange for you. You will need to give at least 4 weeks notice for hallmarked orders.

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